FAA

Flight attendants are federal safety officers, not service staff. Under 14 CFR Part 121, their legal mandate is emergency evacuation and cabin safety not your carry-on. Arguing past a refusal can trigger a federal offense under 49 U.S.C. 46504. Know the rules before your next flight.

Newark was scheduled 40% beyond capacity. The FAA finally capped it. Now fares are up, morning flights are gone, and when your flight is cancelled there is no backup carrier. United owns 68% of the airport and has no reason to fix it. You are absorbing a failure that was years in the making.